· Post service follow up with customer as per schedule time
· Conducting service reminder calls and controlling appointment.
· Daily report of complaint and PSF.
· Accept service booking and register in the Car Eager Suite app.
· PSF Calling and PBF Calling after delivery and booking.
· Appointments to be informed to respective Service Advisors, Service Manager and Parts department.
· Making a prior call for reconfirmation of appointments
· Sharing the leads/ complaints, customer queries, grievances, etc. with the respective divisional team members, and follow-up for the closures