Job Description
- Understand customer complaint and respond to them over Social Network and E-mail.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customer complaints.
- Contact customers over social network and e-mail in order to respond to inquiries or to notify them of complaints results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
Skills Needed:
1. Must be very good with Microsoft Excel
2. At least decent English communication skills