Customer Care Executive ( Inbound Process )
2 months ago
WickedRide Adventure
Company replies in 2 days
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Freshers Can Apply
Active
Jayanagar, Bengaluru
13,000 - 15,000 monthly
0 - 2 years Experience
Office Timings
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Full Time Job
Weekly 6 days working
Rotational Off
Shift Timings
7:00 am - 10:00 pm
Selection Criteria
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Education
12th Pass mandatoryCompulsory
Experience
Experience upto 2 years mandatoryCompulsory
Age
19 - 35 yrs
Communication
Fluent English skills. Ability to speak, write & read.Compulsory
Good Hindi skills. Ability to Speak.Compulsory
Good Kannada skills. Ability to speak, read & write.Compulsory
Others
For Male- Any 8 Hour Shift between 7am To 10pmCompulsory
For Female - Any 8 Hour Shift between 7am To 7pmCompulsory
Expected Salary
Notice Period
Job Description
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  • Manage calls, chats and emails from customer in a timely manner
  •  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  •  Manage and resolve customer complaints. Escalate to Manager as necessary
  •  Seize opportunities to up-sell products when they arise
  •  Build sustainable relationships and engage customers by taking the extra mile
  •  Provide excellent customer service and persuade customers to rate us highly
  •  Keep records of all the conversations in our call centre database in a comprehensible way
  •  Meet personal/team qualitative and quantitative targets
  •  Other duties as assigned
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Company Info
WickedRide Adventure
STARTUP
http://www.wickedride.com/

Wicked Ride, one of India's largest bike rental companies with presence across 13+ cities in India and
New Zealand. Over the years, Wicked Ride has clocked over 10 million kms and catered to over 2.5
lakh customers since inception. Along with Wicked Ride, we run another brand alongside called

Wicked Ride, one of India's largest bike rental companies with presence across 13+ cities in India andNew Zealand. Over the years, Wicked Ride has clocked over 10 million kms and catered to over 2.5 lakh customers since inception. Along with Wicked Ride, we run another brand alongside called Metro Bikes.

Wicked Ride is India's leading "bike-rental"​ bike sharing company that aims to revolutionize the urban mobility platform, by leveraging technology as a medium. Starting with Wicked Ride (India's largest luxury bike rental service) in 2016, we went on to launch Metro Bikes, our urban mobility solution.

Metro Bikes is India's first smart urban mobility solution, with a mission of making daily commute stress-free, time-saving, reliable and convenient. With our new One Way Rental service, users can now pick up and drop the bike anywhere they need to and move on!



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Customer Care Executive ( Inbound Process )