<ul><li>Manage calls, chats and emails from customer in a timely manner</li><li> Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives</li><li> Manage and resolve customer complaints. Escalate to Manager as necessary</li><li> Seize opportunities to up-sell products when they arise</li><li> Build sustainable relationships and engage customers by taking the extra mile</li><li> Provide excellent customer service and persuade customers to rate us highly</li><li> Keep records of all the conversations in our call centre database in a comprehensible way</li><li> Meet personal/team qualitative and quantitative targets</li><li> Other duties as assigned </li></ul> <h4>For Male:- Candidates ready to work on Rotational Shift timing: </h4><div>For Female:- 7. AM To 4. PM to 10. AM to 7. PM</div><div> </div><div> </div>

Experience candidates depends on Last drawn salary

Customer Care

English

Bounce, one of India's largest bike rental companies with presence across 13+ cities in India and New Zealand. Over the years, Bounce has clocked over 10 million kms and catered to over 2.5 lakh customers since inception. Along with Bounce, we run another brand alongside called Bounce, one of India's largest bike rental companies with presence across 13+ cities in India andNew Zealand. Over the years, Bounce has clocked over 10 million kms and catered to over 2.5 lakh customers since inception. Along with Bounce, we run another brand alongside called Metro Bikes.Bounce is India's leading &#34;bike-rental&#34;​ bike sharing company that aims to revolutionize the urban mobility platform, by leveraging technology as a medium. Starting with Wicked Ride (India's largest luxury bike rental service) in 2016, we went on to launch Metro Bikes, our urban mobility solution. Metro Bikes is India's first smart urban mobility solution, with a mission of making daily commute stress-free, time-saving, reliable and convenient. With our new One Way Rental service, users can now pick up and drop the bike anywhere they need to and move on!

Customer Care Executive ( Inbound Process )

Job description

For Male:- Candidates ready to work on Rotational Shift timing: