Answer calls / mails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Additional Requirements
Language
English,
Hindi,
Tamil,
Kannada,
Bengali,
Telugu,
Marathi
Experience
Customer Care
Job Type
Full Time
Other requirements
- Fluency in English, Tamil/ Telugu/ Kannada or Fluency in English,Bengali or Fluency in English, Marathi.