Customer Care Executive -(Backend)

Indialends
Gurgaon - Sector 18
13,000 - 18,000
/ monthly
Salary benefits
Requirements
6 months - 2 years experience
Graduate
21 - 30 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
9:30am - 6:30pm

Job description

Role Expectations:
 Manage incoming customer service inquiries through different modes
 Identify and assess customers’ needs to achieve satisfaction
 Provide accurate, valid and complete information by using the right methods/tools
 Handle customer complaints provide appropriate solutions and alternatives within
the time limits
 Follow up on assigned cases to ensure resolution
 Exercise strong decision making and make sound judgements
 Keep records of customer interactions, process customer accounts and file
documents
 Follow communication procedures guidelines and policies
 Call customers, if required
 Handle grievances to preserve the company’s reputation
 Go the “extra mile” to provide exceptional customer service
 Meet Quality standards and CSAT
 Ensure Staffing, AHT, Break adherence expectations are met on daily basis

Role Requirements:
 Proven experience as backend customer support representative.
 Passion for customer service  
 Good knowledge of relevant computer programs (e.g. CRM software) and telephone
systems
 Ability to learn about products and services and describe/explain them to customers
 Good knowledge of English - Should be able to understand and comprehend
 Excellent written communication skills
 Cool-tempered and able to handle rejection
 Outstanding customer service skills with the ability to resolve issues and address
complaints
 Graduate degree is preferable but not mandatory

Additional Requirements
Language
English
Experience
Customer Care,
BPO / ITES
Job Type
Full Time
Skills
Customer Handling
Email Writing
Chat Support
Other requirements
- Aadhar Card
- Pancard
- Salary Slips
- Marksheet and Degree
- Joining and Relieving Letters
Share
Posted on 25 Jan 2020
Home
Customer Care
Customer Care in Indialends