Customer Care - Blended Process
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Sector 18, Gurgaon
15,000 - 21,000 monthly
6 months Experience
Resume Required
Office Timings
Full Time Job
Weekly 6 days working
Roaster off (Any day in a week will be off)
Shift Timings
9:30 am - 6:30 pm
Salary & Incentives
PF & ESIC Benefits
Selection Criteria
Graduation Degree mandatoryCompulsory
Minimum 6 months of experience as Customer Care mandatoryCompulsory
Freshers with excellent communication are also considerable.
21 - 30 yrsCompulsory
Excellent English skills. Ability to read, write & speak.Compulsory
Customer HandlingCompulsory
Email WritingCompulsory
Chat SupportCompulsory
Expected SalaryCompulsory
Notice PeriodCompulsory
Job Description
  • To operate as a point of contact for customers with queries, complaints, feedback’s, requests, etc. through Calls, Emails, and Chats.
  • Ensuring timely and professional responses to all complaints, requests, and queries received.
  • Develop a basic understanding of all loan products and processes to be able to address customer concerns
  • Coordinate with various loan departments to ensure that the complaints or queries reach the right desk and are addressed.
  • Able to read customer’s past history in internal CRM and address the queries more effectively.
  • Research and compilation of answers for regularly received informational requests from customers
  • Proper recording and scrutiny of the complaints received.
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Company Info

IndiaLends is a Financial technology startup based in New Delhi. Our aim is to make financial products affordable and easily accessible to the common man. Our team consists of experienced finance professionals with over 7-12 years of experience from top-notch institutions such as IIT, LBS, IIM, Stephen's, LSE and various global banks.

We are an online platform that provides our customers with products and services such as personal loans, unsecured loans, installment loans, and credit cards. We connect borrowers with lenders to help them get the best deal possible. We also provide value-added services to our customers such as big-data analytics, credit risk assessment and verification, and automated work-flows for loan origination and management.

What makes our products attractive are the affordable interest rates and simplified procedure which has set us free from the traditional time consuming and complex financial processes. 

At IndiaLends, They provide their customers with:

  • Instant and affordable loans
  • Quick and easy online application process
  • Secure database where all the information is in safe hands
  • Short disbursal times
  • Highly trained customer representatives to help at every step of the online application

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Customer Care
Customer Care - Blended Process