Corporate Sales Executive

Hello , Interested candidates can give directly call to HR Priyanka

Job Responsibilities:

1. Managing a team of 10 – 20 FTE for Outbound Sales Campaign.​Outbound Sales (Call Center)/Inbound Pre-sales.
2. Ensures 100% of FTEs meet and or exceeds their overall KPI’s (sales targets, customer satisfaction and experience, quality and productivity standards)
3. Provides consistent, balanced and timely performance feedback on FTEs performance
4. Ensures a positive work environment, continuous learning and a high quality employment experience for your team
5. Provides leadership and manages to all operational standards 
6. Along with fellow Team Leaders, meets and exceeds all department goals
7. Applies timely performance management standards and processes
8. Day to day sales/service request management
9. Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
10. Coach, develop and engage the FTE to increase their abilities while enhancing their own careers

Experience-Skills-Qualifications:

• 5+ years of business experience in call center or like environment.
• Preferred 2+ year demonstrated leadership experience. Must have experience managing a stressful and ever changing environment.
• Communicates clearly in verbal and written formats
• Has ability to drive team results through coaching/developing/mentoring.
• Good analytical skills (ability to read MIS and take real time action.
• Clearly assigns responsibility/accountability for work.
• Has ability to set attainable goals.
• Must display prioritization skills & exercise best in class time management skills.
• Partners with cross functional units to ensure effective execution of daily business targets.
• Strives to remove barriers for achievement of individual goals.
• Inspires and motivates team of CSR’s turning behavior from pay check to pride.
• Blends people into teams when needed.
• Creates strong morale and spirit in his/her team.
• Initiate solutions to improve quality and productivity.