Consumer Relationship Manager

Merhaki Foods & Nutrition Private Limited
Bengaluru - Koramangala
18,000 - 20,000
/ monthly
Salary benefits
Requirements
0 - to 2 years experience
Graduate
20 - 40 years
No gender preference
Shift timings
Working days
6 days/week
Week offs
SUNDAY
Morning Shift (male only)
5:00pm - 12:00am
Morning Shift
9:00am - 5:00pm

Job description

Responsibilities

1. Manage our consumer service platforms – Livechat, emails, social media, phone calls
2. Act as point of contact for complaints and escalate issues as appropriate with the rest
of the team
3. Reach out to existing customers to understand their experience with the product and
how we can serve them better
4. Brainstorm creative ways to serve consumers better
5. Engage with our Customer marketing team to brainstorm ideas (e.g., email marketing
campaigns and other engagement tactics)

Requirements:
1. A desire to work in a fast-growing startup, self-starter problem-solving attitude
2. A Customer-oriented attitude
3. `Ability to work with a team
4. Proven experience as a Client Relations Manager or Relationship manager or
5. Background in Customer service
6. BSc/BA In Business Administration, Marketing Or A Related Field

Additional Requirements
Language
English,
Kannada,
Hindi
Experience
Customer Care,
BPO / ITES
Job Type
Full Time
Skills
Relationship manager
Client Relations Manager
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Posted on 22 July 2020
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Customer Care
Customer Care in Merhaki Foods & Nutrition Private Limited