You will be leading a team of 15-25 Tele Collections Officers and ensure that targets for timely collections & recovery is met
You will be responsible for monitoring & reviewing the performance of collections officers, ensuring productivity and adherence to the collections process
You will build relationships with clients to build trust and assist your team on field visits & mentor them to drive target achievement
You will lead recruitment, training & mentoring of collections officers; Identifying performance gaps and training the team on best practices
You will engage with managers and the central team to drive enhancement of the collections process and new initiatives
Additional Requirements
Language
Kannada,
English
Experience
Operations Executive,
Banking / Financial Services / Insurance
Job Type
Full Time
Skills
recovery
Debt Recovery
Other requirements
- Should have handled team of Telecollections for 2yrs