Formulate business strategy with others in the executive team
Design policies that align with overall strategy
Implement efficient processes and standards
Coordinate customer service operations and find ways to ensure customer retention
Ensure compliance with local and international laws or data protection
Oversee the implementation of technology solutions throughout the organization
Manage contracts and relations with customers, vendors, partners and other stakeholders
Evaluate risk and lead quality assurance efforts
Oversee expenses and budgeting to help the organization optimize costs and benefits
Mentor and motivate teams to achieve productivity and engagement