Center Head - Customer Service

Milk Infotech

Gurgaon - Sector 50

₹

15,00,000 - 20,00,000

/ monthly

Salary benefits

Requirements

12 - 15 years experience

Graduate

30 - 35 years

No gender preference

Joining and Relieving Letters

Marksheets and Degree

Photos

Salary slips

Aadhar Card

Shift timings

Working days

6 days/week

Week offs

SUNDAY

Morning Shift

10:00am - 7:00pm

Job description

Head Customer Service Contact Center for Apollo Tyres
Will directly work with Apollo Customer Service Head and his direct repartees
The contact centre has a current strength of 35 people, expected to grow to 60 in a year’s time
The contact centre has the following charter :

Resolve customer complaints about tyres
Answer customer price queries, dealership requests, location of Apollo dealer etc,
Conduct customer survey about apollo tyres/competitors and related service feedback e.g. alignment, wheel balancing
Provide help to Apollo dealers, service centres, fitters etc regarding marketing material, uniforms, tools, machinery etc
Gather product feedback, analyze complaint pattern, and provide inputs to Apollo for product improvement, field services and increasing sales
Use analytics for producing actionable insights from data generated in the contact centre

Additional Requirements

Language

English

Experience

Customer Care,

Automobile

Job Type

Full Time

Skills

presentable

logical thinking

Excellent Academics'

Good at Maths

Other requirements

- Candidates from OEMs will also be considered

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Posted on 29 June 2020

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Customer Care in Milk Infotech