• The Telesales Advisors are the first point of contact for the new Cogoport customers, walking them through the experience of being empowered when it comes to logistics matters. • The responsibility is to act as Consultative agents, helping our customers understand the massive impact of synergizing with our offerings while acting as a custodian of their retention. • Success in this role will be determined by your ability to efficiently handle queries regarding all logistics related issues for our customers. Advisors will be driving our revenues and with your ability & experience deliver an increase in wallet capture and repeat customers. • Advisors will also be coordinating with the internal stakeholders to get the deal closed At the end of the day, customer experience as soon as they get associated with Cogoport lies in your hands.
• You are extremely entrepreneurial and have the drive to get the job done without supervision
• You are comfortable with collaboration, working with everyone around
• You know the word -funnel- means more than just a device for pouring liquid
• You have some experience in managing customer relations (B2B customers a plus)