Call Support Executive

Box8 is hiring!

Role: Customer Support Executive

Location: Powai, Mumbai

Experience: 0 – 4 years

Salary: 1.5-2.5 lacs Per annum

Job Description

We are looking for customer calling expert to provide excellent customer service call support. The goal is to increase customer satisfaction, loyalty and retention via escalation handling.

Responsibilities

• Actively solve customer concerns via call support and handle customer escalations
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customer issues and provide reasonable resolutions
• Maintain an orderly workflow according to priorities

Requirements

• Enthusiasm to grow and work in a challenging environment
• Working experience in customer relationship, sales, marketing and other related roles is preferred but not mandatory
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Strong communication skills in Hindi and English
• Ability to think strategically
• Customer service orientation

About BOX8 (www.box8.in)

BOX8 is a full stack online food delivery company, specializing in Desi meals headquartered in Mumbai. We ensuring excellence at each level and offer a delightful customer experience.

BOX8 has hence become the ‘go to’ brand for the large population of young urban Indians living in metros, who are comfortable with modern technology, seek convenience, and love authentic Indian meals, without compromising on quality.

With a team of 1500+, managing 100+ outlets across Mumbai, Bangalore, Pune and Gurgaon, we deliver meals in 38 minutes and serve till late night, 1 AM.

Why BOX8?

-              Amazing salary benefits

-              Challenging work environment

-              Exponential growth and management opportunity

-              Unlimited supply of wonderful food ;)

-              Supportive and nurturing team and managers