Obtain data from different avenues, assist organization in data collection activities
Key Responsibilities
- Process customer requests (orders, provisioning, Post activations, billing)
- Provision and management of Consumer and Small Business- NBN Orders
- Validates & Verify customers details provided by Sales from various legacy systems
- Booking of NBN and Telstra appointments for customers
- Remediate the fall out as per the Order remediation guide and Panviva work Instructions
- Escalating the dependencies to the relevant teams for any assistance
- Ensure compliance adherence and timely completion of milestone
- Effective communication on order status to Customers/Stakeholders
- Effective communication with other business units to obtain the required information to successfully manage the Customers order
- Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
- Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
- Take Ownership of and always keep customer commitments
- Seek support and guidance if required
- Demonstrates resilience and flexibility to change
- Sales Order Quality – get things right at First Time up front in order to reduce rework
- We Care – Privacy & Protecting our customer – take all steps to protect customer’s privacy
- Answer customer enquiries to appropriate area when necessary.
- Meet prescribed customer service standards and performance objectives