We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by handling questions, answering complaints, and troubleshooting problems with our products and services.
- Answering or making calls to clients to address their needs, complaints, or other issues with products or services.
- Replying efficiently and appropriately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.