CUSTOMER SERVICE EMAIL PROCESS
A creative customer support representative who understand how to reply on the major social media platform for Queries / Feedback / Complaint OTT digital content.
Their job is to ensure that their client content can relevant enough to create interested for consumer, plus any of their question and possible convert them into a customer.
Email Customer Support Representatives have a number of skill including.
1. Excellent overall writing skills in a number of different styles and tones .
2. Impeccable spelling and grammar
3. A deep understanding of consumers and what motivates them online
4. Great research organisational and learning skills
5. High comprehensive of software like Microsoft word and google docs
6. Familiarity with keyword placement and other SEO practices
7. Some experience with online marketing and lead generation
8. An understanding formatting articles on the web
9. Additionally, content writers are passionate for learners since they write about the variety of topics and types of business. their ability to take complex information and turn it easy-to-understand copy is essential aspect of any project.
Fresher with young/vibrant/chirpy thoughts are most welcome.