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We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem.
Responsibilities and Duties
Answer calls/Email/Chat professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Qualifications and Skills
Should have very good Analytical skills He or she should be very good with numbers. Should have very good interpersonal skills with decent verbal and written communication skills.