Position Name : Fault Desk Executive
Location : Gurgaon
Level of education : any/ Graduate
Experience : Min 6 month
Job Description
Handling various aspects like handling customer doubts using the given specifications and fixing the defects as well as analyzing its root cause.
Log in nature of complaint and other details regarding the problem as provided by the callers
Answer incoming calls and analyze the queries and problems of the callers
Perform security checks and verify details of customers, plan and others.
Assign complaint ID and inform the customer regarding approximate time needed for the resolution of the problem.
Ensure customer satisfaction and escalate calls to Floor Manager if the caller is not satisfied.
Knowledge and Skills
Good Co-ordination, Good at excel
Good Communication