· Has An Understanding Of The Customer Support Work Environment
. Has An Understanding of Tele sales
· Informs Customers By Explaining Procedures; Answering Questions; Providing Information.
· Describe Products And Services
· Respond To Questions
· Identify And Overcome Objections
· Manage And Resolve Customer Complaints
· Document All Call Information According To Standard Operating Procedures
· Employees Must Be Willing To Work At The Times Required By Call Centre Managers, And Some
· Has An Understanding Of The Call Centre Work Environment
Shifts
Females - Day shifts (9:00 am to 6 :00 pm max)Males - Rotational shifts ( Round the clock), No graveyard shifts.