Application Support Executive

Qualifications
Graduate in Computer Science, IT, Engineering or similar

Common Responsibilities
    • Working with customers/team members to identify application and system issues and advising on the solution
    • Handle customer complaints
    • Provide appropriate solutions and alternatives within the time limits
    • Follow up to ensure resolution
    • Keep records of customer interactions
    • Process customer accounts and file documents
    • Logging and keeping records of customer queries and feature request

Skills:

Communication skills

Good analytical and problem-solving skills

Presentation Skills

Logical thinker

Eye for detail

Curiosity to learn

Time Management Skills

Good interpersonal and customer care skills

The work environment
    • An incredible team of smart and supportive people
    • Small, agile and dynamic team that works fast
    • Opportunity to wear multiple hats and juggle multiple roles
    • Be rewarded with a very competitive package
    • Plenty of opportunities to learn. We have a strong and diverse training program
    • We may ask a lot of you, but we promise the effort will be rewarded

Full-time positions at Firstventure Corporation require a commitment to work a minimum of 45 hours each week, Monday to Friday.