AM/TL In Quality Analyst for International Process

savantis
Noida - Sector 62
5,00,000 - 7,50,000
/ monthly
Requirements
3 - 8 years experience
Graduate
Above 18 years
No gender preference
Shift timings
Working days
5 days/week

Job description

Dear candidate's

Urgent opening for AM/TL for Quality Analyst

Profile Description:-  Graduate with minimum 5 years experience of Contact Center.

At least 3 years experience in call quality function

Excellent spoken and written communication skills for English.

Must have worked with process excellence/operational excellence/transnational quality

Client relationship experience is must.

Exposure to transition or project management would be an added advantage

Exposure to MS Power point, Visio, Micro Strategy would be an added advantage


Shift timing- 4 pm to 1 am.

Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer. 

Perform analysis of query/call listening results in line with customer objectives to develop business cases.

Compile analysis results and create presentations.

Max. Package upto- 7.5 LPA 

Additional Requirements
Language
English
Experience
Customer Care,
BPO / ITES
Job Type
Full Time
Documents
Cheque Book / Pass Book
TR Driving License
Passport
Joining and Relieving Letters
Salary slips
Electricity Bill
Pan Card
2-Wheeler Driving License
Aadhar Card
Marksheets and Degree
Photos
Voter ID
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Posted on 11 Mar 2020
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